Explario

What is Explario Portal?

Explario is a company that works in the field of electronic commerce via websites and social media . it provides a platform to display rental services such as farmhouse, chalets, resorts and boats

Can I pay cash at property?

No, Cash option is not available. Full amount must be paid in advance before you arrive property.

What is the cancelation policy?

The accommodation's cancellation policy will apply to your reservation, so we recommend you to carefully read the accommodation's cancellation policy before making a booking.

Is it possible to cancel or change non-refundable booking dates?

canceling a non-refundable booking incurs fees; however, you can request a free cancellation after sending the request to the owner, who may decide to waive the fees. Moreover, Explario has right to deduct any other fees incurred due to the cancellation such as service fees, bank charges, administrative fees.

To whom should I submit the insurance payment?

The host is responsible for directly collecting the insurance fee from the customer and subsequently reimbursing them. The website management has no responsibility to collect insurance amount.

What are check in and check out times?

The check-in and check-out times vary for each property. You will find the relative information on the listing page for each property. you can also find them in the confirmation email.

What Currency will I be charged in?

You will be charged in Emirati Dirham (AED).

Where can I find the property cancelation policy?

The host determines the cancellation policy, it differs from a property to another. The cancellation policy for each property is always disclosed and listed in each property details in addition to booking confirmation email.

Do I have to pay insurance deposit?

The insurance policy varies from one host to another. the insurance amount must be paid at the venue before entry and refunded upon departure. After ensuring the safety of the venue and the implementation of the agreed-upon policies, the insurance will be refunded.

How can I communicate with Explario?

You can reach out to us via our email address info@explario.com or through our live chat service.

FAQ