• All end clients should arrive at the location not less than thirty (30) minutes prior to the departure time.

• we obey the United Arab Emirates Coast Guard Authorities to ensure we maintain high levels of customer comfort and safety. Speed restrictions apply at certain points along the marina.

• Passengers must carry an original identification card (Passport, Emirates ID or Driver’s license).

• All passengers must wear life jackets.

• Children must be aged 3 to 12 years old to participate in this activity

• Children under 15kg will not be permitted onboard for safety reasons

• This activity is not recommended during pregnancy, for those with medical conditions or seniors

• If passengers run late, ride time will be reduced accordingly..

• The customer agrees to disclose any pre existing medical or other condition that may cause the customer to suffer injury, or aggravate a pre-existing medical condition during the trip

• We do not allow pregnant women or people with existing back complaints/ heart complaints to travel on our boats due to safety reasons.

• Passengers must advise us before booking of any medical conditions or disabilities that the passenger(s) are suffering from or have ever suffered from prior to booking, particularly dizzy spells, epilepsy, back/bone conditions and diabetes

Cancelation policy:

For a full refund at least 24 hours in advance of the start date of the experience

A minimum of 24 hours prior notice for reschedule request( Acceptable for one time reschedule only and subject to availability)

Please note that any end clients who miss the confirmed scheduled departure shall not be eligible for a reschedule or refund.